I'm learning that things with these boutique audio manufacturers don't always run smoothly. Working in Boulder right down the road from PS Audio I was able to take my broken gear to them. I left with still broken gear and a very bad opinion of PS Audio. I ordered a replacement motor once from Roy for my old MMF-5. After several weeks of money paid and no motor, I called. Talked to Roy. "Sorry, it's on the way!" Two weeks later and it finally arrived. Turned out it wasn't a motor issue, just the nature of the table design. I sold the MMF-5, which was a solid table for the price, and I'm PS Audio free after all their stuff died. Now I have a VPI Scout II that I love. Please VPI, don't let me down if I ever have to request something of you.
Unlike you, Mike, I had the instructions for my MMF-5 and I actually read them (Who DOESN'T read the instructions??? Answer: everyone else, apparently). So I knew to remove the screw holding the plinths together. With those screws removed, they will just lift apart.